September 3, 2009
Responding to Drop-In Visitors
Most church office staff interact with a large number of drop-in visitors. These are often congregational members who come to the church for a specific reason, but then end up in the church office. These conversations can be helpful in building relationships, but sometimes they can prevent the staff from getting work done. This case study examines that concern. Read the following case study and respond in the "comments" section on this blog.
Stacy is working on a mailing for the Sunday School staff. During the last 35 minutes, at least 3 congregational members have dropped in the office, and one elderly member of the congregation phoned. In each case, the members chatted for a few minutes about this and that, nothing really important. The elderly person calls on a regular basis, and just likes to visit.
Stacy wants to be sensitive to congregational members, but is unsure how to minimize visits when she has other work that needs to be done. What would you suggest?